Child Care Nanny Service in Courchevel, La Tania, Meribel | SnowBugs Nannies

Fee Payments and Deposits

Upon booking a deposit of one third of the total price is required. This deposit secures your booking but is non refundable. *(Please see cancellation policy)

The remaining balance is due to be received 2 weeks before the child care commences, if paid via bank transfer. If the amount due is not received two weeks before the child care starts, it is to be paid in Euros (cash) on the first day of your booking. The exchange rate from GBP to Euro will be calculated on the day your deposit is received.

Any further childcare requirements such as additional hours or evening work will be settled prior to your departure at the rate stated in your booking confirmation.

Cancellation Policy

In the unfortunate event of you needing to cancel your childcare requirements the following terms will apply:

Where notification of a cancellation is less than 8 weeks before the start of the booking, no payments made will be refunded. Should the payment not have been settled at the time of your cancellation you will be invoiced the total booking fee.

A cancellation invoice can be issued to you for the purpose of claiming any losses from your insurance company.

Where notification of a cancellation is more than 8 weeks before the start of your booking, an administration fee of
£50 will be charged and the remaining deposit will be refunded. Any other payments made will be refunded.

Working Hours

All working hours will be agreed at the time of booking however if you choose to start your day late or finish your day early and therefore your nanny is not required for the full pre-booked session, the fee remains the same and no refunds will be given for any unused hours. Any additional hours required will be charged at the pre-agreed rates.

Evening childcare may be available upon request. We can often accommodate evening work at short notice however to guarantee a booking please confirm your requirements as early as possible.

Sickness and Medication

If your child is unwell during your holiday there is a local doctor’s surgery and a number of pharmacy's available. We can provide you with directions and opening hours upon request. In the unlikely event that you child has an infectious illness, it may be that your nanny cannot continue to care for them; in this event, there is no refund of fees.

Prior to commencement of your booking you will be asked to sign an agreement authorising our nannies to act on your behalf in circumstances when your child may need medical advice/treatment in an emergency. We will only give medication prescribed by a doctor to your child following your prior written permission.

Sickness of Staff

If your nanny should become unwell during your stay and is unable to care for your child we will endeavour to provide you with a replacement nanny. During busy periods however this may not be possible and any hours or days that you have not received childcare you will be refunded within 2 weeks of your departure from resort.

Mealtimes

As part of our service the nannies can prepare your children’s meals each day. How this service is provided depends on whether or not you have a catered chalet and the type of facilities that are available in your rented accommodation. It is your responsibility to provide lunch for your child.

Catered chalets

Nannies are not insured to use the facilities in company chalets to prepare food; therefore we are unable to provide your children with a hot lunch in this type of accommodation. If you do require that the nanny arranges lunch we will require a float of money which can be either used for a restaurant/cafe lunch or for the purchase of picnic style food from the local supermarket. Again it is your responsibility to provide lunch for your child. All receipts will be retained as proof of purchase.

Self Catering Accommodation

Your Nanny can prepare all meals for your child during the working hours. We ask that you provide the food for your child.

Hotels

Children staying in a hotel will need to have lunch in a restaurant each day as there will be no facilities to cook or prepare lunch. Please provide your nanny with a float for the week to pay for drinks and food for your child.

Eating Out

Your nanny will be able to recommend which restaurants are suitable for children. If you wish your nanny to take your child out for lunch we are happy to do this. Please ensure that money to cover your child’s lunch is provided in advance.

Allergies and Dietary Requirements

It is your responsibility as parents to inform us of any special dietary requirements that your child may have and equip us with the necessary medication in case of an allergic reaction. This information must be given to us in writing by completing a Children’s Information Form which you will be asked to complete in advance of your arrival.